LongRange Developer Forum

Is it possible to tell within LongRange what level of iOS the end user ipad or iphone is currently using?

This property is not available currently in LongRange.

Did you have a specific case for using this value in mind?

When we are having problems I would like to ensure that the end user is as current as possible.

With a lot of end users spread across the country it is difficult to tell where they are at.

I can ensure they are using the correct level of LongRange, and the system will ensure they are at the right level of schema.

Sometimes, when trying to help an end user over the phone we are describing what to do and what the screen looks like, we find out he is on an old release like iOS5 and the screen presentation is different than what we are describing.

We are also currently have a recurring problem with a CIK error on the host, and I would like to know whether the level of iOS on the client is part of the problem.

Hi Jim,
We'll add this capability in the upcoming release (RV16).